FAQ

Q: 1 How do I place my order ?

Step 1: Click on the Category of your choice.
Step 2: Click on SHOP NOW.
Step 3: Click on ADD TO CART.
Step 4: Click on CHECKOUT where you must complete the details of your order
and place your order successfully.

 

Q: 2 Can I buy multiple products in single order ?

Yes. Just add all the products you wish to buy into your shopping bag and then complete your order. This way you can save on any additional shipping and COD charges!

 

Q:3 Can I ship the products to an address that is different to my billing address?

Yes. You can do this by filling in your address as the ‘Billing address’ and the address you wish to ship it to as the ‘Shipping address’.

 

Q:4 Can I leave items in my cart for future purchase?

Yes, you can leave items in your cart, however the price and availability of these products will be reflected on a real time basis. Hence, there is a possibility that the product may go out of stock or the offer on the product may expire from the time you added it to your cart.

 

Q:5 Do I have to have an account to place an order?

Yes, you are required to make an account on our website to make your shopping experience swift and simple. You can enjoy rating and reviewing our products as per your experience, you can also check your previous orders that are pending and also be able to cancel and refund if you may want so.

 

Q:6 How do I sign up for a Nature’s Craft account?

All you need to do is provide us with your name, email address, mobile number and a password of your choice.

 

Q:7 What are the benefits of signing in?

Signing up for an account will give you benefits and give you a superior experience while shopping on Nature’s Craft – Luxurious Naturveda. Your account allows you to:

  1. Track all past and present orders at any time in one place.
  2. Notifications as soon as your favorite products are back in stock.
  3. Rate and review products.
  4. Never fill in your address and payment details more than once.

 

Q:8 Can I order a product that is “Out of Stock”?

Unfortunately, products listed as “Out of Stock” are not available for sale. However, we can notify you as soon as the product is back in the stock. Simply click on the product, once you are on the product page, you will see an option that says ‘Notify Me’ and enter your registered email address. We will send you a notification email as soon as the product is back in stock. Remember, this can only be done if you have a Nature’s Craft account and are signed in at the same time.

 

Q:9 Why was my order payment rejected?

There are various reasons why this may have happened but we suggest the following step. Firstly, check with your bank to ensure there are funds available to pay for your order. Secondly, check if your debit, credit or net banking system information is valid and up to date. If you were recently issued a new card some of the information may have changed. Please confirm your credit card details and try again in that case. Thirdly, check that your name and address match the name and address on your current credit card.

 

Q:10 What if an item is out of stock?

If an item is out of stock and you are interested in purchasing it immediately, please use the Store Locator to find a store near you and call ahead to confirm that they have your desired product available.

 

Q:11 What payment types do you offer?

For Indian orders: You can pay for purchases using Debit, Credit card, Net -banking methods.

 

Q:12 Is VAT (Value Added Tax) & GST (Goods & Services Tax) included?

Yes, we will charge VAT & GST on all online orders. All prices shown are GST inclusive

 

Q:13 Is COD available for delivery to all locations in India?

Due to the limitations of the couriers we use, COD is not yet available for all pin codes in India. During the checkout process, you can use our pin code finder to check if the COD facility is available for your delivery address.